Terms & Conditions

Term & Conditions

Informational Nature: This website serves exclusively as an information platform for Smawatec products and services.
No Direct Sales: No legally binding purchase contracts for hardware are concluded through this website.
Territorial Scope: These terms are governed by the laws of the European Union, specifically targeting the German and French markets.

Non-Certified Flowmeter: The Smawatec Flow-stopper is a non-certified monitoring device.
Secondary Installation: The device must exclusively be installed after (downstream from) the officially certified main water meter and shut-off valve provided by the local utility.
Reference Only: Measurements provided by the software are for reference and monitoring purposes only and cannot be used for official billing or legal metering disputes.

Free License Period: For private consumers, Smawatec provides access to the monitoring software/app free of charge for a period of five (5) years following the initial activation of the hardware.
App Requirement: Usage of the Flow-stopper requires a compatible smartphone (iOS or Android) and the installation of the Smawatec app.
Service Availability: While Smawatec strives for high availability, we do not guarantee 100% permanent uptime of the cloud services or app functionality. Maintenance windows and third-party network outages (Wi-Fi/LORA) are excluded from liability.

Professional Installation: Smawatec strongly recommends that the physical installation of the device be performed by a certified professional.
Technical Prerequisites: The user is solely responsible for ensuring:
- A stable and permanent Wi-Fi or LORA network connection at the installation site.
- A suitable installation location in compliance with the Installation Documents for the respective smawatec product.
- Proper power supply (220–240 V / 50 Hz) protected from water and short circuits.
  Physical Constraints: The user must ensure the pipe section allows for the minimum installation length of 238 mm plus fittings.

Installation Risks: Smawatec is not liable for damages (including water damage or pipe bursts) resulting from improper installation, failure to hire a professional, or failure to follow the installation guide.
Welding Prohibition: Liability is void if welding is performed within 3 meters of the device, as this destroys the electronics and sensors.
Detection Limitations: The Flow-stopper is a monitoring aid. Smawatec does not guarantee that 100% of leaks will be detected or that the device will prevent all water damage.
Property Damage: To the maximum extent permitted by law (especially in B2B contexts), Smawatec’s liability for secondary property damage resulting from undetected leaks is excluded.
Water Quality and Pressure: Liability is excluded for damages caused by water pressure exceeding 5 bar or temperatures outside the 0 to 40 °C range.

Account Security: Users are responsible for securing their app login credentials.
Telemetry Data: By using the software, the user acknowledges that water flow data is transmitted to Smawatec servers for the purpose of leak detection and system alerts.

Proprietary Rights: All website content, hardware designs, and software code are the intellectual property of Smawatec. Unauthorized reproduction or reverse engineering of the device or app is strictly prohibited.